Apple products, especially the iPhone, are highly sought after in the UAE, drawing large crowds of residents and tourists for each new release, regardless of the queue length. The popularity of iPhones in the country is such that some individuals purchase not just one, but multiple units at a time. Some even travel from distant locations to secure a good deal. These smartphones are equipped with advanced features, with camera quality improving year by year. While many find these gadgets impressive, it's important to remember that no matter how advanced, issues can still arise. For instance, the screen might suddenly turn black and green, or the device could overheat. Even upon unboxing, the screen could be damaged, or the battery might fail without apparent reason. However, rest assured, every iPhone comes with a warranty. Apple guarantees 'one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support' for each unit.

Here are answers to common questions from UAE users:

How can I verify the warranty status of my Apple product in the UAE? Generally, Apple's limited warranty covers your iPhone for one year from the date of purchase. If unsure of the purchase date, you can check the warranty status on this website: https://checkcoverage.apple.com/coverage. You'll need to enter your phone's serial number, which can be found by navigating to 'Settings' > 'General' > 'About'. Alternatively, warranty details are also accessible on your phone under 'Settings' > 'General' > 'Apple Care and Warranty'.

What does the Apple warranty cover for devices in the UAE? The one-year warranty for iPhones in the UAE is similar to that in other regions. It covers defects in 'materials and workmanship', provided the device was used according to Apple's guidelines. This warranty also extends to all Apple-branded products included in the original packaging. For more detailed information, review the list of defects and issues not covered by the warranty (see below).

What defects/issues are not covered by Apple warranty? The one-year Apple warranty does not cover: consumable parts like batteries or protective coatings designed to wear out over time (unless due to a hardware defect); cosmetic damage such as scratches, dents, and broken plastic on ports (unless caused by a defect); damage from using third-party components not meeting Apple's specifications; damage from accidents, abuse, misuse, fire, earthquakes, or other external causes; operating the device outside Apple's guidelines; service performed by non-Apple representatives or unauthorized service providers; modifications to alter functionality without Apple's written permission; normal wear and tear; removal or defacement of serial numbers; stolen products; inability to deactivate passcode-enabled security measures; and lack of proof of authorized use.

What should I do if my device is under warranty but needs repair in the UAE? If your iPhone needs repair, schedule an appointment at an Apple Store or authorized service provider. Book online at https://support.apple.com/en-ae/iphone/repair or contact Apple support at 8000 444 0396, available Monday to Friday, 10am to 7pm. Note that iPhones purchased in other countries, like the US, can usually be repaired in the UAE, except for devices made in China or Hong Kong, according to an Apple customer service representative. Apple also notes an 'important restriction': Warranty service may be limited to the country where the device was originally sold.

What is the official website to check Apple warranty details for UAE customers? To check Apple warranty coverage, visit: https://checkcoverage.apple.com/coverage.

How can I contact Apple support in the UAE for warranty-related issues? Call Apple support at 8000 444 0396, available Monday to Friday, 10am to 7pm. Alternatively, use the Apple Support app or visit https://support.apple.com/en-ae/contact.

Is AppleCare available for purchase in the UAE, and how does it extend warranty coverage? The standard warranty for a new iPhone is limited to one year and does not include battery issues. Purchasing AppleCare extends this warranty to two years. Benefits of AppleCare+ for iPhone include: a two-year warranty from the AppleCare+ purchase date; battery coverage if retaining less than 80% of original capacity; accidental damage protection for unlimited incidents (with service fees of Dh99 for screen/back glass damage and Dh349 for other accidental damage); priority access to Apple experts; same-day service in major areas worldwide; and a replacement device during repairs. Prices for AppleCare+ range from Dh329 to Dh799, depending on the iPhone model.

Can I use my Apple warranty purchased in another country in the UAE? Yes, AppleCare coverage purchased in other countries can be used in the UAE.

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