The upcoming fourth edition of the CX Evolve Summit, presented by Khaleej Times, is scheduled to take place in Dubai on August 29. This significant event, supported by prominent sponsors including frog, part of Capgemini Invent as the headline sponsor, Freshworks as a strategic sponsor, and Xebo.ai, QuestionPro, and Zoho as gold sponsors, is designed to explore cutting-edge trends and strategies for improving customer experience (CX) in a rapidly changing digital environment.
CX Evolve 2024 is anticipated to be a pivotal event for industry professionals looking to harness the transformative power of customer-centric innovation. The summit will kick off with a thought-provoking keynote speech titled "The CX Decade: Trends and Future Outlook," presented by Gagandeep Gadri, the managing director of frog, part of Capgemini Invent. Gadri will discuss how empathy-driven experiences and data-driven personalization are revolutionizing the CX landscape in the UAE and globally. Participants will learn about the potential of these strategies and how they can be utilized to maintain a competitive edge.
In an interview with Khaleej Times, Gadri emphasized the Middle East's leadership in digital and sustainable transformation, providing a unique platform to integrate innovation, data, and human-centric design. This blend is set to redefine customer experiences and drive significant progress at the event. Gadri also highlighted the importance of balancing economic, environmental, and social values in the eco-digital era. The Middle East is at the forefront of rapid digital advancements and sustainability initiatives, which are reshaping consumer expectations and pushing brands to deliver personalized, impactful experiences.
After the keynote, the summit will delve into the role of public-private partnerships in enhancing customer experiences and promoting digital transformation. Discussions will focus on the influence of artificial intelligence (AI) on personalization strategies and cross-industry best practices for boosting customer engagement. These discussions aim to highlight the benefits of sector collaboration in developing innovative and effective CX solutions.
A central theme of CX Evolve 2024 is the fusion of technology with human elements to deliver superior customer experiences. Sessions will explore how technology can enhance CX and the importance of balancing analytics with empathy. A notable panel discussion will cover "Delivering Seamless Customer Journeys Across Industries," examining how different sectors are integrating technology with personalized service to improve customer satisfaction.
As the summit continues, it will address the challenges of sustaining customer loyalty in a VUCA world. This segment will discuss the importance of continuous personalization, integrity, and the balance between automation and human interaction in maintaining customer loyalty in a volatile business environment. Additionally, CX Evolve 2024 will include practical workshops on developing influential CX strategies and mastering storytelling to influence business leaders and maximize impact.
With a comprehensive agenda, CX Evolve 2024 aims to provide professionals with the necessary tools, insights, and inspiration to enhance customer experiences significantly. For more details about the summit, registration, and to start your journey towards exceptional CX, visit https://khaleejtimesevents.com/cx-evolve or contact events@khaleejtimes.com. As the UAE continues to establish itself as a global hub for innovation and excellence, CX Evolve 2024 is poised to be a key event in shaping the future of customer experience. Don’t miss the opportunity to attend the Saudi edition of CX Evolve on January 21, 2025, in Riyadh.
