Authorities announced on Wednesday that all domestic worker visa services, including application, renewal, and cancellation of residence permits, can now be accessed through the Dubai Now app.

The Dubai Now smart app now serves as the sole channel for the issuance, renewal, and cancellation of domestic workers' residence permits. This initiative aims to simplify the process and significantly reduce the time involved in such transactions. The unified platform was developed by the Ministry of Human Resources and Emiratisation (Mohre) and the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA).

With the new Domestic Worker Package, the number of service channels involved in transactions has been reduced from four to one, and the steps required to complete the process have been cut from 12 to four. Visits to service centers have been slashed from eight to two, and the processing time has been reduced from 30 to five days. The number of required documents has also been reduced from 10 to just four, leading to a cost reduction of Dh400 per transaction.

For those applying for a domestic worker's residency, here are the steps: Customers can easily access these residency services through the Dubai Now app. They will need to fill out a unified service package form, where they will enter the domestic worker's details and submit identity and passport information. The employment contract is signed electronically within the app. The worker will undergo a medical examination, and the results will be sent through the app. The worker's ID and residency permits will then be issued.

The rollout of this Domestic Worker Package is the third phase of the Mohre's Work Bundle project, which simplifies the processes for residence visas and employment permits by unifying all services in one platform. The first phase was rolled out in Dubai in March and later implemented in all seven emirates. The second phase of Work Bundle covered about 600,000 companies and more than seven million workers.

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