Both residents and tourists in Dubai depend on the city's comprehensive public transport network for their travel needs. Dubai's public transport system is governed by numerous stringent rules and regulations designed to guarantee a secure and pleasant travel experience for all. Consequently, any breach of these rules can result in significant fines, with some severe infractions potentially costing travelers up to Dh500.
Recently, the Roads and Transport Authority of Dubai announced the installation of an automated passenger counting (APC) system in new buses to combat fare evasion. This system operates by tracking the actual number of passengers and comparing it with the automated fare collection data. Currently, Dubai's bus system operates on the honor system, trusting passengers to tap their Nol cards when boarding and alighting. However, there have been cases of passengers neglecting to do so, leading to fines of Dh200 for those caught evading fares.
If you receive a fine and wish to contest it, you can do so conveniently online. Here’s a step-by-step guide on disputing a public transport fine online:
1. Visit the official RTA website, navigate to 'Public Transport', select 'Bus', and then choose 'Dispute Form'.
2. Upon opening the form, select 'Public transport users fine (Buses and Marine)' under dispute type.
3. Complete all necessary fields such as fine number, Nol card number, mobile number, and date of fine issuance.
4. Attach the following documents in a single PDF: a copy of your Emirates ID or passport, a copy of the ticket in question, Nol transaction history, and any other supporting documents.
5. Enter the details of the fine and the reason for your dispute before submitting the form.
After submission, the complainant will receive an update on the dispute status via SMS within 30 days.
