Airports throughout India are facing widespread disruption in lounge access due to the suspension of services by Dreamfolks Services Ltd., a prominent lounge access provider, as announced by Adani Airport Holdings Ltd (AAHL) spokesperson on Sunday, September 22.
Dreamfolks, which collaborates with several banks to offer premium lounge access, has halted operations at major airports in India, causing inconvenience for passengers. Adani Airport Holdings Ltd (AAHL), which manages several significant airports in India, released a statement addressing the issue.
"Passengers at airports across India have been experiencing disruptions in lounge access. This is due to the unexpected suspension of services by Dreamfolks Services Ltd, a lounge access provider partnered with several banks, in violation of its service agreements with the affected airports," stated an AAHL spokesperson.
AAHL further clarified that it is working with the banks involved to restore lounge access promptly. AAHL also mentioned that despite their requests, Dreamfolks has not yet resumed its services. In response, Adani-operated airports have implemented measures that allow lounges to accept major debit and credit cards from other access providers, ensuring passengers continue to have lounge access.
"We are committed to fully supporting passengers during this period," added the spokesperson. While AAHL works towards resolving the situation, affected travelers are advised to check their eligibility with alternate lounge access providers at Adani-operated airports.
