Are you experiencing issues with a weak signal, an unstable Internet connection on your mobile phone, or poor TV services at home? Residents of the UAE can file a complaint against Du, Etisalat, or any other telecom operator, and the service is entirely free of charge.
Complaints can be filed through the Telecommunications and Digital Government Regulatory Authority (TDRA) mobile application, its website, or via the call centre. This service is not limited to individuals; businesses and government entities can also apply.
The primary goal of this service is to assist customers in resolving any disputes that may arise between them and their telecom service providers. Initially, customers should submit a complaint to the telecom operator. If they are dissatisfied with the resolution provided, they can then utilize this TDRA service.
Here's a step-by-step guide:
Required documents:
Emirates ID
Trade licence (for businesses)
Supporting documents (if available)
Steps:
1. Log into the TDRA website at tdra.gov.ae.
2. Click on the 'Most Used' section under 'Digital Services'.
3. Choose 'Complaint about telecom providers'.
4. Sign in using your UAE Pass.
5. Provide the required documents and hit submit.
After reviewing the complaint, the TDRA will send a response and work to resolve the dispute. There will be an assessment of the customer's satisfaction with the complaint resolution.
Processing time:
Five to 20 working days (If the complaint is classified as complex, the process may take longer.)
