Patient experience technology company TheDecisionLabs has recently expanded its operations into the UAE and the greater GCC market. Anupam Chatterjee, the founder and CEO, expressed enthusiasm about this expansion, highlighting the company's track record of successful implementation across 8 countries and 175 top-tier hospitals. TheDecisionLabs is poised to collaborate with leading hospitals in the UAE and across the GCC, leveraging its portfolio of AI-based patient experience and patient engagement products.

For several years, TheDecisionLabs has been driving digital transformation in healthcare organizations, notably through its flagship product ‘CEMPIA’—an advanced digital feedback and complaint management solution for hospitals—and ‘Liveserviz,’ a digital concierge application. In addition, the company is actively developing ‘KlikHelp,’ a cutting-edge conversational AI platform. These innovative solutions are geared towards enhancing patient experience and engagement in hospitals and healthcare institutions within the UAE and GCC region.

TheDecisionLabs has already established collaborative partnerships with major hospital chains in the GCC region, such as Badr Al Samaa Group in Oman and Al Hilal Group in Bahrain. With a strategic presence in the UAE, the company is well-positioned to focus on further penetrating the GCC market. Recognized with numerous awards and featured in media outlets globally, TheDecisionLabs is set to introduce modern technology and AI solutions to local hospitals, aiming to elevate the level of service for patients.

To showcase its product and solution portfolio, TheDecisionLabs will participate in the 6th Annual Patient Experience Symposium in Abu Dhabi in May 2024. In a demonstration of its commitment to the regional growth, Anupam has temporarily relocated to Dubai, actively seeking collaborations with professionals and organizations to expedite this digital transformation journey. For partnership opportunities, Anupam can be reached at