During the intense summer heat in the UAE, which frequently surpasses 45°C, there is a growing call for delivery riders to be treated with respect. Reports of mistreatment and insufficient facilities have led to demands for more empathy from restaurants, cafes, and other businesses towards these crucial workers.
Hassan Al Zahir, a UAE national living in Nad Al Sheba, witnessed a restaurant waiter directing delivery riders to wait outside without a valid reason. When he confronted the staff, they alleged that the riders were 'disturbing customers.' Al Zahir noted that the riders were not causing any disturbance and that the restaurant lacked shaded areas outside for them to wait. 'A little compassion would not hurt anyone,' he remarked.
Similarly, American expat Emma John, residing in Silicon Oasis, recounted an incident where a weary rider was denied basic amenities such as water and restroom access. 'It is evident that these riders are not always treated with respect. Businesses need to recognize their importance and treat them as humans first,' she said.
Indian expat Mohamed Salim, from Al Quoz, encountered a similar situation at his local supermarket, which had a sign instructing delivery riders to wait outside. He expressed his disappointment, highlighting the riders' relentless efforts in extreme heat and the least that could be done to provide them with a comfortable resting area.
Two delivery riders shared their experiences with Khaleej Times, noting variations in treatment across different establishments. One rider, Ali (name changed), appreciated the kindness of some places but acknowledged the rudeness of others. He emphasized the need for restaurants to understand the long hours they work in the heat, where even a kind word can make a significant difference.
In a positive community response, residents have taken to social media to share acts of kindness towards delivery riders, such as leaving cold water and snacks outside their homes. Online discussions have also led to suggestions like adding a surcharge for deliveries during peak hours to compensate riders for the intense heat.
In response to these issues, delivery platform Deliveroo has introduced the 'Respect Pledge' initiative in the UAE. The pledge aims to improve the treatment of delivery riders and enhance the delivery ecosystem. Anis Harb, General Manager of Deliveroo Middle East, outlined key principles including respect, professionalism, open communication, and access to facilities. The initiative has seen nearly 40 establishments sign up, with plans to expand and set industry standards.
Steve Flawith, Founder and CEO of Yolk Brands, supports the initiative and highlights their efforts to provide dedicated rest areas for riders at all Pickl stores. He hopes more brands will follow suit and treat riders with the respect they deserve.
