The iPhone 16 officially launched on September 20, sparking excitement among tech enthusiasts as people across the UAE lined up for hours outside stores to get their hands on the latest model. Details of the new device were unveiled during the tech giant's highly anticipated Glowtime event on September 9, ten days before its official release. The new phone features a range of innovative capabilities, including Apple Intelligence, a groundbreaking AI system that will be available in beta next month, and Visual Intelligence, which enhances the camera experience through a new control button.
While many have already purchased the new iPhone, some may wish to return it due to damage, technical issues, or a change of heart. Apple provides users with the opportunity to receive a full refund if they return the product within 14 days of purchase. Speaking to Khaleej Times, an Apple customer service agent explained that there are no charges if the box has been opened, nor are there any additional fees. For in-store purchases, the refund process can only be completed in-store or through call center agents. Online purchases can only be refunded online or through call center agents. The refund will be processed in the same manner as the original payment.
Additionally, if Apple reduces the price of any product within 14 days of the customer receiving it, they can contact the toll-free number to request a refund or credit the difference between the price they were charged and the current selling price. This does not apply to limited-time price reductions during special sales events.
Here’s a guide to returning your iPhone 16 in the UAE:
Purchases made in store: Customers who bought their phones in stores within the UAE cannot apply for a refund online. They must call the company's toll number on 8000 444 0396 between 10am and 7pm from Sundays to Thursdays or visit the store. Apple Care agents will then handle the request, during which customers will need to provide their receipt, reasons for refund, and other details. Once Apple receives the product, a full refund will be issued, provided the purchase was made within 14 days of the refund request. Customers should note that products can only be returned in the country where they were originally purchased. If Apple's software protection has not been disabled by the customer prior to returning the product, Apple may refuse the return.
Purchases made online: For those who bought their iPhone online, returns can be made through Apple's 'Order Status' website. Customers can also call customer service to proceed with their refund request. When applying for a refund, customers need to provide the following information: Web Order number, contact phone number, and an address from where the goods can be collected. After the application has been processed, users will receive an email with the receipt, which will include a Return Material Authorisation (RMA) number. To expedite the return, it is advised to print and place this number on the packaging of the phone. The phone must be dropped off at the chosen pickup point within five days of applying for the return.
How long does the process take? It takes up to 5-7 days for the refund amount to reach the customer's account from the day the item was received by the warehouse. It is also important to note that any charges made by mobile service providers are the responsibility of the customer, as returning the phone does not guarantee that the account will be cancelled or reset.
The latest iPhone 16 currently starts at Dh3,399, while the iPhone 16 Plus is priced at Dh3,799 for its base model. The iPhone 16 Pro starts at Dh4,299, and the iPhone 16 Pro Max is priced at Dh5,099 for its base model in the UAE.
