Mall of the Emirates has transformed the retail landscape with its innovative Digital Concierge service, which allows customers to locate their desired products via a simple WhatsApp message. This advanced service combines ease and luxury, providing a top-tier shopping experience without the necessity of a physical mall visit. The Digital Concierge WhatsApp Chat feature empowers customers to browse and purchase from the comprehensive range of 350 international and local brands at Mall of the Emirates, including high-end fashion labels, through an intuitive digital platform.
This pioneering service enables customers to shop the entire mall from the comfort of their homes, conserving precious time and effort. Items are promptly delivered within hours, ensuring a smooth shopping journey. The Digital Concierge's simplicity is a key highlight. No extra apps or services are needed – access is straightforward through the Mall of the Emirates app. Users can engage with the Mall of the Emirates Digital Concierge on WhatsApp, upload an image of the desired product, and identify the store within the mall. A specialized Digital Concierge will then engage with the customer on specifics like size, color, and style preferences, and proceed to collect the items from the store.
Upon item confirmation, a payment link is dispatched to the user. Post-payment, the product is delivered within 4 hours, enabling customers to relish a splendid and satisfying shopping experience in the digital age. Mall of the Emirates' Digital Concierge service delivers unparalleled retail convenience – a personal shopping aide now accessible with a simple message.
